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STILL BILLING ME FOR MICROSOFT MONEY-- HELP PLEASE!!

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Please help. We are still being billed  automatically from our checking account ($5.95/Month via automatic payment from checking withdrawal) even after 2009!!!  We have tried to contact microsoft billing, and have spent endless amounts of time trying to stop this problem, and have ended up nowhere.  We thought the $5.95 charge being deducted each month was the online billing fee for using our Chase bank online bill pay feature, so we never questioned it...UNTIL I was standing in the bank last month and noticed a sign saying that online bill pay is FREE! Then where has our $5.95 per month been going for the last 3 years???? Microsoft, please help us rectify this situation.  Thank you very much.

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